jaya9bet's Privacy Policy

jaya9bet is an online entertainment platform offering casino, slots, sports betting and other gaming services to users in Bangladesh. This privacy policy ("Policy") describes how we collect, store, process and protect your personal information.

This policy applies to jaya9bet's website, mobile application and all related digital services. By using our platform, you are considered to have accepted all the terms of this policy. We ask that you read this policy carefully before using jaya9bet's services.

This policy is consistent with our Terms and Conditions, and together they form the basis of our relationship with our users.

jaya9bet collects various types of information as needed to provide its services. This information falls into two main categories — information you provide directly and information collected automatically.

2.1 Personal Information Provided Directly

• Full name, date of birth and national ID or passport details (for identity verification)
• Email address and mobile number (for account registration and communication)
• Permanent address or current residential details
• Financial transaction details — such as bKash, Nagad or Rocket mobile banking account information
• Photos or scans of documents uploaded for identity verification

2.2 Technical Information Collected Automatically

• IP address, device type, operating system and browser details
• Session duration, pages visited, click patterns and browsing behaviour
• Mobile device identifier (Device ID) and push notification token
• Gaming activity logs — bet amounts, game types, win and loss records

jaya9bet collects user information through the methods described below:

3.1 Registration and Account Management

When you create a new account or log in to jaya9bet, the information you provide is collected directly. A username, password, email and mobile number are required when creating an account.

3.2 Financial Transactions

Your mobile banking details are verified when you make a deposit or withdrawal. The necessary financial information is logged automatically during this process.

3.3 Through Customer Support

Conversations that take place when you use our 24/7 live chat support or email service may be recorded — in the interest of service quality improvement and accountability.

3.4 Automated Technical Means

Technical information is collected automatically through cookies, web beacons and server logs. This method is discussed in more detail in Section 6.

jaya9bet uses your information only for specific, legitimate and transparent purposes. The main purposes are set out below:

4.1 Account Management and Identity Verification

Information is used to create, manage and secure your account. Documents collected are analysed to complete identity verification (KYC process).

4.2 Processing Financial Transactions

Relevant financial information is used to complete deposits and withdrawals via bKash, Nagad or Rocket. A record of each transaction is retained for a specified period.

4.3 Service Improvement and Personalisation

Based on your gaming preferences and behaviour, we try to offer more relevant services and promotions. Technical information is analysed to improve the user experience.

4.4 Security and Fraud Prevention

Automated analysis methods are used to detect unusual transactions, attempts to create multiple accounts or intrusion incidents. This protects the interests of all users.

4.5 Meeting Legal Obligations

Providing necessary information to authorities in accordance with applicable Bangladeshi law is part of our legal responsibility. In such cases, information may be disclosed without the user's consent.

4.6 Communication and Notifications

Important account updates, transaction confirmations, security alerts and relevant promotional information may be sent to your email or mobile.

jaya9bet does not sell your personal information to third parties for commercial purposes. However, in certain situations it may be necessary to share information with selected partners:

5.1 Technology and Service Provider Partners

Game software providers (such as Evolution, Pragmatic Play, JILI, Spribe and others), payment processing partners and server hosting providers may process some technical information to a limited extent. In such cases they are contractually bound to uphold our privacy standards.

5.2 Law Enforcement and the Judiciary

Disclosing information on the basis of judicial orders in Bangladesh, lawful requests from law enforcement agencies or directions from regulatory authorities is part of our legal obligation.

5.3 Business Successors

In the event of a merger, acquisition or business restructuring, user information may be transferred to the successor entity. Users will be notified in advance in such cases.

jaya9bet's website and app use cookies and similar tracking technologies. These help improve your experience and ensure the platform functions correctly.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, secure accounts and run the platform's core functions. Disabling them will prevent many services from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, screen settings or gaming preferences, so you do not have to re-configure settings after each login.

6.3 Analytics Cookies

These cookies are used to monitor website traffic, identify popular pages and improve service quality. The data collected is generally in aggregated or anonymised form.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the platform's functionality.

Keeping your information secure is one of jaya9bet's top priorities. We apply industry-standard security measures.

7.1 Technical Security Measures

• SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted
• Firewalls and intrusion detection systems (IDS/IPS)
• Password hashing — passwords are never stored in plain text
• Two-factor authentication (OTP-based) — for account security
• Regular security audits and data backups

7.2 Data Retention Period

Information is retained while the account is active and for a specified period after closure to meet legal requirements. Financial transaction records generally have to be kept for a longer period due to legal obligations.

Once the purpose has been fulfilled or the legal retention period has expired, personal information is securely deleted or anonymised.

7.3 Response to a Data Breach

In the event of a security breach, affected users will be notified as quickly as possible and the necessary remedial steps will be taken.

As a jaya9bet user, you have certain basic rights over your personal information. We respect these rights and support you in exercising them.

8.1 Right to Know

You can find out what information we hold about you, how it was collected and for what purpose it is being used. This information will be provided within a set timeframe upon request.

8.2 Right to Correction

If your profile contains incorrect or incomplete information, you can request that it be corrected. Many details can be updated directly from your account settings.

8.3 Right to Deletion

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You can object to the processing of your information for marketing communications or certain specific uses. You can opt out of promotional messages from your account settings.

8.5 Right to Data Portability

You can request a structured copy of your own data. This request must be sent to our customer support team.

In line with jaya9bet's Responsible Gaming Policy, we place the highest importance on users' autonomy and right to make their own decisions.

jaya9bet's services are exclusively for individuals aged 21 and above. We do not knowingly collect personal information from minors (those under 21).

Age verification is mandatory during the registration process. If we confirm that a user is under 21, their account will be suspended immediately and the information collected will be deleted.

jaya9bet reserves the right to update this privacy policy where necessary. Changes may be made to the policy due to service improvements, legal changes or business requirements.

Users will be notified in advance by email or through the platform of any significant changes. The date of the change will be noted at the top of this page under the "Last Updated" section.

Continuing to use the platform after the updated policy is published means you have accepted the new policy. If you have any questions about changes to the policy, please visit our FAQ section or contact the support team directly.